Deck Expressions understands how important it is that your order arrives promptly. We partner with the largest stocking retailers and manufacturers of deck accessories and railing, so you can trust that MOST orders placed before 1:00 pm EST will ship the same day for all in-stock items! Please keep in mind that some larger orders may ship freight which may result in a longer lead time. Additionally, manufacturer availability may very on specific products. To check the lead time on a specific product, send us an email to email@example.com
We offer free Ground shipping within the contiguous US and handling on MOST orders over $99.99.
NOTE ~ Free shipping orders are shipped by UPS, USPS or Fed Ex Ground
For expedited shipping options please choose between 2nd Day Air or Next Day Air. (due to manufacturers policies, expedited shipping will NOT be available on certain items)
All orders for in-stock & non freight items received after 1pm est. will ship the following day. All orders for in-stock & non freight items placed on Fridays after 1pm est. orders will ship the following business day.
Residents of Alaska or Hawaii must email us for a shipping quote - firstname.lastname@example.org
We will ship some products to Canada; please call for a shipping quote.
All orders received will be handled in a timely and efficient manner.
We will provide a tracking number when available; tracking will be forwarded via email.
We do NOT ship to P.O. Boxes; please provide a street address for all shipments.
Most non-stock items ship within 7-12 business days; lead times can vary on specific products.
Some larger orders will ship LTL. The carriers will contact you for shipping arrangements prior to delivery.
- Lift gate service can be provided for an extra fee. Please advise if this will be needed for a delivery.
Please note that any change in shipping delivery address received more than 24 hours after the original order has been placed could be subject to a shipping reconsignment fee. Please be sure to consider this when providing your delivery address upon order.
Cancelling an existing Order:
- When you place an order with eligible items/products, ground shipping is FREE! This offer is not valid for express shipping. To take advantage of this promotion, simply fill your cart with eligible products and select the standard shipping option to ship your items to a single US address.
- NOTE ~ Some special order items will have a shipping charge! (over 99.00)
LTL Freight Shipping:
Because some items offered at Deck Expressions are too large or heavy to ship via FedEx or UPS, they are shipped via LTL (Less than Truckload) Delivery via various National carriers.
If your order is being shipped via LTL, you will be contacted by the carrier to discuss the details of delivery. These orders are usually delivered between 7-12 business days from the time of order, but can vary depending on manufacturer availability.
Please inspect all LTL deliveries for damaged items. If items are damaged, please note the damage on the truck drivers paperwork, accept damaged goods and let us know.
Customer is responsible to report damage with truck driver upon inspection. Please note damage on drivers paperwork. This will help speed up product replacement.
We know sometimes an item may be the wrong color, does not fit properly, or you just may not be happy with your purchase.
Please Follow the Below Steps for a Hassle Free Return:
IF YOU SET UP AN ACCOUNT UPON CHECKOUT:
Log into your store, then go to My Account.
Click "Completed" to see a list of all completed orders.
Find the order that you wish to return, then click Return Item(s) next to View Order Details.
Fill out the requested items on the return request.
Click Submit Return Request.
IF YOU DID NOT SET UP AN ACCOUNT UPON CHECKOUT:
- Send an email to email@example.com with your order number and request a return authorization.
- Please be clear what item(s) you are looking to return.
- An e-mail will be sent back to you with return instructions.
Use the original packaging or your own, what ever is easier for you.
- All orders placed with credit card or Pay Pal will be credited back to the customer’s account.
- Deck Expressions is not responsible for any return shipping cost. (unless the return was the result of our error - wrong or defective item etc.)
- There will be a re-stocking fee on most items (Please call or email firstname.lastname@example.org for more details)
- To avoid returns, we urge you to call us at any time to discuss your order. We want to make sure that the items that you are interested in are going to be of satisfaction to you, whether it be size, color or quantity. We dislike returns as much as you do!
- Deckorators products must be returned within 30 days of sale (15% restocking fee)
- Tuff Block products must be returned within 30 days of sale!
- Nantucket custom post caps and skirts are NON-refundable (all other Nantucket items must be returned within 30 days) (25% restocking fee)
- Nortek Copper Post Caps are NON ~ Refundable!
- RDI (25% restocking fee)
- Fortress (15% restocking fee)
- DekPro (15% restocking fee)
- NextStone (25% restocking fee ~ products must be returned within 30 days of purchase)
- Superior Plastics (20% restocking fee)
- Aurora (20% restocking fee)
- Bison Special Order Wood Tiles/Cubes/Decking, Custom Products, and Aluminum Cubes are non-returnable and non-refundable.Return of Pedestals, Accessories, Wood Tiles, 2CM Pavers, and Paver Trays must be authorized in advance by Bison within 90 days of original invoice date and received within 30 days from the Return Authorization date. All goods must be returned in original packaging and in new condition.Each authorized return will incur a 25% restocking fee. All goods must be returned FREIGHT PRE-PAID by the sender and received by Bison in sale-able condition before credit will be issued
- Pay Pal transaction fees will NOT be refunded on any refunds.
Please note that certain items are subject to a manufacturers restocking fee; for information on whether your purchase may be subject to a fee please contact us by emailing us at email@example.com