Shipping & Returns

banner-eight-shipping-and-returns-copy.jpg

 

Shipping:

Deck Expressions understands how important it is that your order arrives promptly. We partner with the largest stocking retailers and manufacturers of deck accessories and railing, so you can trust that most orders placed before 3:00 pm EST will ship the same day for all in-stock items! Please keep in mind that some larger orders may ship freight which may result in a longer lead time. Additionally, manufacturer availability may very on specific products. To check the lead time on a specific product call 866-781-5033 or email contact@deckexpressions.com

  • We offer free Ground shipping within the contiguous US and handling on MOST orders above $99.99.

  • NOTE ~ Free shipping orders are shipped by UPS or Fed Ex Ground

  • For expedited shipping options please choose between 2nd Day Air or Next Day Air.

  • All orders for in-stock & non freight items received after 3pm est. will ship the following day. All orders for in-stock & non freight items placed on Fridays after 3pm est. orders will ship the following business day.

  • Residents of Alaska or Hawaii must call us for a shipping quote - (866)-781-5033

  • We will ship most products to Canada;please call for a shipping quote.

  • All orders received will be handled in a timely and efficient manner.

  • We will provide a tracking number when available; tracking will be forwarded via email.

  • We do NOT ship to P.O. Boxes; please provide a street address for all shipments.

  • Most non-stock items ship within 7-9 business days; lead times can vary on specific products.

  • Some larger orders will ship LTL. The carriers will contact you for shipping arrangements prior to delivery.

Free Shipping:

  • When you place an order with eligible items/products, ground shipping is FREE! This offer is not valid for express shipping. To take advantage of this promotion, simply fill your cart with eligible products and select the standard shipping option to ship your items to a single US address.
  • NOTE ~ Some special order items will have a shipping charge! (over 99.00)

LTL Freight Shipping:

Because some items offered at Deck Expressions are too large or heavy to ship via FedEx or UPS, they are shipped via LTL (Less than Truckload) Delivery via various National carriers.

If your order is being shipped via LTL, you will be contacted by the carrier to discuss the details of delivery. These orders are usually delivered between 7-9  business days from the time of order, but can vary depending on manufacturer availability.

Damage:

Please inspect all LTL deliveries for damaged items. If items are damaged, please note the damage on the truck drivers paperwork, accept damaged goods and let us know.

Customer is responsible to report damage with truck driver upon inspection. Please note damage on drivers paperwork. This will help speed up product replacement.

Hassle Free Returns:

We make returns as easy as possible. We know sometimes an item may be the wrong color, does not fit properly, or you just may not be happy with your purchase.

Please Follow the Below Steps for a Hassle Free Return:

IF YOU SET UP AN ACCOUNT UPON CHECKOUT:

  1. Log into your store, then go to My Account.

  2. Click "Completed" to see a list of all completed orders.

  3. Find the order that you wish to return, then click Return Item(s) next to View Order Details.

  4. Fill out the requested items on the return request.

  5. Click Submit Return Request.

IF YOU DID NOT SET UP AN ACCOUNT UPON CHECKOUT:

  1. Send an email to contact@deckexpressions.com with your order number and request a return authorization. 
  2. Please be clear what item(s) you are looking to return.
  3. An e-mail will be sent back to you with return instructions.

Use the original packaging or your own, what ever is easier for you.

  • All orders placed with credit card or Pay Pal will be credited back to the customer’s account.

  • Deck Expressions is not responsible for any return shipping cost. (unless the return was the result of our error - wrong or defective item etc.)

  • There will be a re-stocking fee on most items (Please call or email contact@deckexpressions.com for more details)

  • To avoid returns, we urge you to call us at any time to discuss your order. We want to make sure that the items that you are interested in are going to be of satisfaction to you, whether it be size, color or quantity. We dislike returns as much as you do!

  • All Deckorators products must be returned within 30 days of sale!

  • All Tuff Block products must be returned within 30 days of sale!

  • Nantucket custom post caps and skirts are NON-refundable
  • Pay Pal transaction fees will NOT be refunded on any refunds.

 

imgres.png

                                                                            1apple.png          unknown.jpg     toprated.jpeg 

geo-trust.jpgbbb.png