Deck Expressions understands how important it is that your order arrives promptly. We partner with the largest stocking retailers and manufacturers of deck accessories and railing, so you can trust that most orders placed before 3:00 pm EST will ship the same day!
- We offer free Ground shipping and handling on all orders above $99.99.
- NOTE ~ Free shipping = UPS Ground
- For additional shipping options choose between 2nd Day Air or Next Day Air.
- All orders (stock items) received after 3pm est. will ship the following day. All orders placed on Fridays after 3pm est. orders will ship first thing the following Monday.
- Residents of Alaska or Hawaii must call us for a shipping quote - (866)-781-5033
- We will ship most products to Canada, please call for a shipping quote.
- All orders received will be handled in a timely and efficient manner.
- We will provide a tracking number, when available, witch will be forwarded via email.
- We do NOT ship to P.O. Boxes.
- Non stock items ship within 5-7 business days.
- Some larger orders will ship LTL. We will contact you for shipping arrangements.
LTL Freight Shipping:
Because some items offered at Deck Expressions are too large or heavy to ship via FedEx or UPS, they are shipped via LTL (Less than Truckload) Delivery.
If you order is being shipped via LTL, you will be contacted to discuss the details before the order ships.
Please inspect all LTL deliveries for damaged items. If items are damaged, please note the damage on the truck drivers paperwork, accept damaged goods and let us know.
Customer is responsible to report damage with truck driver upon inspection. Please note damage on drivers paperwork. This will help speed up product replacement.
Hassle Free Returns:
We make returns as easy as possible. We know sometimes an item may be the wrong color, does not fit properly, or you just may not be happy with your purchase.
Please Follow the Below Steps for a Hassle Free Return:
Log into your store, then go to My Account.
Click Completed to see a list of all completed orders.
Find the order that you wish to return, then click Return Item(s) next to View Order Details.
Fill out the following items on the return request:
Click Submit Return Request.
Or you can give us a call or shoot an email to notify us regarding your return. Use the original packaging or your own, what ever is easier for you.
- All orders placed with credit card or Pay Pal will be credited back to the customer’s account.
- Deck Expressions is not responsible for any return shipping cost. (unless the return was a result our error - wrong or defective item etc.)
- There will be a re-stocking fee on select items (Please call for more details)
- To avoid returns, we urge you to call us at any time to discuss your order. We want to make sure that the items that you are interested in are correct. Whether it be size, color or quantity. We dislike returns as much as you.
- All Deckorators products must be returned within 30 days of sale!
- All Tuff Block products must be returned within 30 days of sale!
- Pay Pal transaction fees will NOT be refunded. on all refunds.